One night, one count
Across Eastern Oregon, volunteers, agencies tally the homelessResearchers implemented strategies to attract new owls to nest near Hermiston
By BERIT THORSON, ISABELLA CROWLEY, IAN CRAWFORD, JUSTIN DAVIS and MIKE McINALLY | EO Media Group
An unsheltered participant, Sarah, 22, stands Jan. 24, 2024, at a bus stop to stay dry from the rain in Pendleton. Sarah has been homeless for a year and prefers to be addressed only by her first name. Yasser Marte/East Oregonian
HERMISTON — Sitting with a bowl of soup and a peanut butter and jelly sandwich at a round plastic table, Shannon Boede talked about her experience living without housing and what it’s like to access services for unsheltered people.
“It’s embarrassing,” Boede said, her voice trembling. “Some people welcome me, but others look at me like I smell.”
As she talked, she avoided extended eye contact with people, focusing on the food in front of her and using a tissue to wipe her runny nose and tears from her eyes. She seemed calmer when she held her small, brown terrier-Chihuahua mix, Rocko, in her lap.
Boede, 40, had just completed the 2024 Point-in-Time survey, a national effort to count the number of people experiencing homelessness across the country. In Umatilla County, the survey process is organized by the Community Action Program of East-Central Oregon (CAPECO).
To conduct the survey, CAPECO sent teams of volunteers to count unhoused people where they’re living. In Hermiston, where Boede lives, that meant volunteers drove to the city’s outskirts, checking underpasses and walking paths, or looked in the library, which volunteers knew to be a popular spot for people to spend the day out of the cold. Some counties used an application, Counting Us, to give the survey, but other counties had paper surveys.
Other counties in Northeast Oregon chose a different method of reaching out to the unhoused. Community Connection of Northeast Oregon, the community action program that covers Wallowa, Baker, Union and Grant counties, organized resource fairs on Jan. 24 in each of those counties.
Shannon Boede, 40, an unsheltered person, reflects on her deceased husband and tears up on Jan. 25, 2024, at the First Methodist Church in Hermiston. Boede’s husband, who was also homeless, died about 18 months ago and did not have a funeral. Yasser Marte/East Oregonian
People who attended the fairs had the chance to participate in the Point-in-Time count — and also could grab a hot meal, collect gear such as warm clothing, ponchos, tents and sleeping bags and connect with other agencies that could offer vital services. Community Connection emphasized getting the word out about the fairs, and most of the counties reported increased attendance this year.
But regardless of where the count took place — in a community meeting hall or an emergency shelter or a rainy street corner — the key question was the same: Where did you sleep on the night of Wednesday, Jan. 24, 2024?
About the count
The Point-in-Time count is overseen by local continuums of care, local planning bodies that are responsible for coordinating the full range of homelessness services in a geographic area, which might cover a city, county, metropolitan area or an entire state.
Oregon has eight continuum of care organizations. Northeast Oregon — and some 70% of the total geographic area of the state — is part of the Rural Oregon Continuum of Care. Brooke Matthews, the program manager for the Rural Oregon Continuum of Care, works with 26 rural Oregon counties, and said those counties all take different approaches to the count.
The count is meant to be a snapshot of people who are homeless — both sheltered and unsheltered — on one night across the country. If you’re staying overnight in a shelter for the homeless, you can be counted. If you’re living in your vehicle — or, for that matter, any structure deemed unfit for human habitation under federal guidelines — you can be counted.
If you’re couch-surfing — someone without a house who’s sleeping on a friend or relative’s couch — you’re not included as part of the count.
And, of course, if you can’t be found by counters — or don’t hear about a resource fair in your county — you’re not included in the count.
Which is part of the reason why experts on homelessness say the Point-in-Time count is almost certainly an underestimate, particularly in rural areas. And Matthews said no one is sure to what extent the count underestimates the extent of rural homelessness.
“That’s not a number we could even begin to guess,” she said, “because our geography is just so vast. … In rural Oregon, we can’t even begin to imagine what that looks like.”
Umatilla County
Even as the count seeks to determine the number of homeless people on one specific night — Jan. 24 — agencies in rural areas have more than just that night to tackle the survey.
This flexibility let a counting crew from Umatilla County conduct the survey on Thursday, Jan. 25. (But the key question counters asked participants was where they had slept the night before.)
The crew found Boede and a few other people to survey at the Hermiston Public Library on Jan. 25. The group was leaving to eat a free lunch next door at the Hermiston First United Methodist Church, and most, like Boede, completed the survey while eating.
“I can’t stay sober in Pendleton,” she said. She historically has struggled with substance use and relapsed after she and her husband, who also had been sober, were both laid off from a business in Pendleton.
The two left town, separately, and Boede only returned when she found herself stranded in Kansas. Her husband has since died; she couldn’t have a funeral for him and cried as she recalled the experience.
“I try to do the right thing when I’m here,” she said of Hermiston, where she has found a community of other unhoused people who support her effort to stay sober.
Knowing people by name
Earlier that day, the Point-in-Time Count survey team searched areas that are normally popular resting points for unhoused people. In a white CAPECO pickup, Amanda Jeppeson, the organization’s street outreach coordinator, drove with a truck full of supplies and hard-won empathy.
“I have been homeless, I have been addicted,” she said.
Jeppeson and the other volunteers in Hermiston know many of the unhoused people around Hermiston by name, or at least where they hang out.
On a property outside of Hermiston, a dilapidated trailer sat next to a tall pile of tires and a fifth wheel connected to an old, maroon pickup. There, a counting team found Bob, a 61-year-old man with a scruffy white beard taking care of two dogs and a cat. Bob asked to be identified by his first name only, since he is not supposed to be living where he is.
Bob said he has arthritis, but has been told by authorities that he needs to move. He’s trying to clean up the trash and debris surrounding his trailer, which doesn’t have water, sewer or electricity, and has two broken windows.
“I’m tired of being out here,” he said. “They want me to get out and go to the warming center. It’s appreciated, trust me, but I can’t do that.”
He’s worried about how the dogs will interact with other animals at the shelter, and he refuses to leave his pets. Bob said that even though he doesn’t want to go to a shelter, he does appreciate that more services are becoming available for unhoused people.
“There’s people every day going homeless and they need help,” he said, even though he has been homeless — this time — for about four years. “They seem to be starting to help people that are homeless.”
The group of volunteers gave him food for lunch, a blanket, a care kit and a few bags of dog food before he’d even started the survey.
On Jan. 24 — the day before counters in Umatilla County encountered Bob — resource fairs in Baker, Grant, Union and Wallowa counties offered a centralized approach to the count, with the same additional goals of providing services and supplies to attendees.
The resource fairs don’t require as much knowledge about the locations where unhoused people frequent. However, they provide other challenges: Some unsheltered people don’t have the transportation required to get to the fairs or simply didn’t know about them.
Lawrence Montez, certified recovery mentor and Point-in-Time volunteer, conducts a survey with an unsheltered participant Jan. 25, 2024, at the First United Methodist Church in Hermiston. Yasser Marte/East Oregonian
Baker County
In Baker County, a warm sun and clear skies greeted the resource fair, and possibly allowed a surge in attendance that participants said they hadn’t seen in years.
Joe Hayes, Community Connection’s local manager for Baker County, said 11 unhoused people showed up at the resource fair for the count.
“I think it’s been successful; from past experiences we’ve had very low numbers,” said Laura Gau with the Northeast Oregon Network, a group specializing in medical support at the Baker City event, held at Community Connection’s Baker City headquarters.
“I have had people request a few items that they need, eyewear, dental care, medical, and we help in getting them,” she said. “We direct them to the right place and hopefully get their issues resolved.”
Moving through the service as a couple, Baker locals Earl and Laurie, who asked that only their first names be used, offered their impressions of the resources and the fair itself, and what it takes to make do without a home.
“I think they should put a shelter in,” Earl said. “When you’re cold, you’re gonna do what you need for relief.”
“We live on a no-grid piece of property,” Laurie said, “we call it Nowhere Camp. Everyone tries to be respectful to their neighbors, we try to help each other.”
Laurie said the camp holds several people and their pets, living in tents and cars with generators to get through the winter. Getting to town is a nearly 15-minute drive when they need to resupply, but when they can they’ll bike or pack their food home on foot despite the distance.
The fair itself provided them with a range of immediate camping needs, including clothing, winter gear, thermal foil, flashlights, hygiene kits and hand warmers.
Laurie said they’ve been without permanent housing for going on six years, and that alcohol addiction and disability complications have made it even more difficult to start over, with Earl taking up seasonal farmwork to make ends meet.
“Hard times make hard hearts if you don’t have kindness,” she said.
Union County
Jeff Hensley, the assistant director of Community Connection, also believes that the warm weather helped drive participation at the Union County resource fair. People were lining up outside the Senior Center, 1504 N Albany St., La Grande, before the doors opened.
This year, 58 homeless individuals filled out the Point-in-Time survey at the fair, said Alex Rees, a self-sufficiency coordinator for Community Connection. Last year, counters collected 34 surveys. This year, that number was surpassed in the first 30 minutes after the doors opened.
The resource fair created a mixture of emotions in Rees and Hensley.
On one hand, Hensley said, it was great to see the change in people’s faces as they walked away with supplies. And it is important to get the most accurate count possible to know what the need is within the community.
However, they said, it also was a somber moment because it showcased just how many people in the county need help.
Wallowa County
The resource fair in Wallowa County drew six unhoused attendees, a step up from the 2023 event, which drew no one other than Community Connection workers and service providers.
Information tables provided phone numbers for assistance on obtaining Supplemental Nutrition Assistance Program (SNAP) benefits, long-term care, child care, cash assistance, housing and much more.
One participant, who requested anonymity, said he has been homeless since the Great Recession of 2008-2009, when, he said, “I lost everything.” He said he has been living out of his car.
He came to the resource fair to see what was available, but admitted he would be moving on soon, to “where it’s warmer.”
Vixen Radford-Wecks, an outreach and enrollment specialist for Northeast Oregon Network, said, “I think a community like ours, it’s hard to put a number” on the number of homeless. “People take care of people. It doesn’t mean we don’t have” homelessness.
Grant County
Blankets, tents, hats, gloves, backpacks, feminine hygiene products and the like were all free for members of Grant County’s homeless population to take during the resource fair at the John Day Senior Center. For those with a job or other sources of income, there were lists of landlords and stacks of rental applications.
Amy Smetana, a self-sufficiency coordinator with Community Connection, said the county’s homeless population stands at 17, with three of those individuals staying in motels and 14 being unsheltered.
Getting the homeless population to make use of the supplies offered at the resource fair, even just getting them to come in and be counted, is challenging in a rural county, Smetana said.
“It’s difficult,” she said. “I get it — it’s a pride thing, and I understand.”
Grant County is seeing a gradual increase in homelessness, Smetana said, and added that rather than seeing transients passing through, she is starting to see more and more county residents seeking her services.
“It’s not a spike but a gradual increase of people that are here,” she said.
One of the factors driving the increase in homelessness in Grant County is a lack of affordable rental units, she said.
Amanda Jeppeson, street outreach coordinator for Community Action Program of East Central Oregon and Point-in-Time volunteer, brings a care package to a homeless person Jan. 25, 2024, in Umatilla. CAPECO and Community Connection of Northeast Oregon are preparing for the 2025 count, which is on Jan. 29. Yasser Marte/East Oregonian, File
A wider look
Homelessness has been a growing problem across Northeast Oregon and the state as a whole.
Across all 26 rural counties, 5,365 people reported being homeless during last year’s Point-in-Time count, according to the federal Department of Housing and Urban Development’s 2023 Annual Homelessness Assessment to Congress.
Oregon as a whole experienced one of the largest increases in the number of people experiencing homelessness between 2007 and 2023 — growing 64.5%, according to the report. (Only New York, with a 76.5% increase in the same period, ranked higher.)
In 2023, the state reported 20,142 people — 16,242 individuals and 3,900 people in families with children — were experiencing homelessness with 66% of people surveyed saying they were staying in unsheltered locations. HUD reported that Oregon ranked highly for both people in families and unaccompanied youth experiencing homelessness.
Jeppeson, with CAPECO, said she was surprised when she first started her street outreach role by how many unhoused people she worked with were over 55, or even older than 70. It’s hard to see older people sleeping in their cars or on the street, she said.
“It’s never not sad,” she said. “It doesn’t get better.”
But the good days, when someone decides to start treatment or access housing services, are unparalleled. “Those days,” she said, “are the days that keep you going.”
Not the full picture
The huge expanses of rural Oregon make it difficult to get a complete count of the unhoused, but other factors are in play as well.
There is a certain amount of distrust of organizations and government agencies among people experiencing homelessness, said Rebekah Martin, Community Connection Emergency Program manager. That’s why it’s critical, she said, for agencies like Community Connection to create and build relationships with people experiencing homelessness.
Matthews, at the Rural Oregon Continuum of Care, agreed, and cited the continuing efforts in Coos County, where volunteers work “all year round on their outreach and establishing relationships, so that they are trusted and known to the unsheltered community members.”
Getting people to agree to fill out the Point-in-Time count survey can also pose a challenge — even though the survey is confidential. Martin added that social anxiety and other behavioral health issues can also create barriers to getting an accurate count.
“There are definitely people that are homeless that live in the woods and they’re choosing to do that because of the mental illness or the social anxieties,” she said. “And so coming to a large event like that, they’re not going to want to come into that event.”
And, even though temperatures on the Point-in-Time count day were unseasonably warm, weather can play havoc with the count, which is held in January, said Hensley, the assistant director of Community Connection.
Added Martin: “I lived on the coast for several years and our houseless population would increase in the winter and decrease in the summer. You don’t deal with snow and the freezing temperatures, you have your rain.”
Matthews, at the Rural Oregon Continuum of Care, said one of the theories she’s heard explaining why the count is held in winter is that “it’s harder to get an accurate count from year to year because during the summer months, in the warmer months, people are moving around more.”
Bob, 61, an unsheltered participant, receives care packages Jan. 25, 2024, for him and his two dogs in Hermiston during the annual Point-in-Time count. Agencies across the region are gearing up for the 2025 count on Jan. 29. Yasser Marte/East Oregonian
Pay it forward
In Pendleton on Jan. 24, the night of the official count, a group of six volunteers split up in the rain to find people all around the city, conduct the survey and hand out warm gear and snack packs.
One volunteer, Brian Warren, a city of Pendleton regulatory specialist and city safety manager, wore a neon yellow coat with silver reflective stripes as he walked around downtown to find people to survey.
As he walked, Warren said most people experiencing homelessness are good people who are dealing with hard things in their lives. He said when he first moved to the area from the East Coast, he was homeless for about three months during an intense period of post-traumatic stress disorder from his time in the military.
“You start losing the battles in your head,” he said.
If it wasn’t for the support of his boss at the time, Warren said he’s not sure he’d still be around. He later asked his boss how to repay him, and was told to pay it forward.
“Any chance I get to do this kind of stuff, I’m the first one signing up,” he said.
At a bus stop in front of the Circle K on Southeast Court Avenue, Warren and two other volunteers found Sarah, 22, who asked to be identified by only her first name.
In the cold rain, she was wearing layers — a sweatshirt, jacket, and beanie — and accepted the volunteers’ offers of a blanket and poncho.
She’s from the area, and has been homeless for a little over a year. After participating in the count, she asked the volunteers if they had a few dollars and some cigarettes.
No one did, but Warren told her he was about to buy some anyway and went inside to buy a pack, returning to hand her two cigarettes.
Sarah lit one immediately, her demeanor calming a bit.
“I don’t normally smoke anymore,” Warren said later. But it was an easy thing to offer someone on a cold, wet night, and it’s something Warren would’ve wanted someone to do for him. Evidently, paying it forward can come in many forms.
That moment underlines why Matthews, at the Rural Oregon Continuum of Care, sees a value to the Point-in-Time count.
“I think in some ways,” she said, “it is effective and it gives us some really good information and data for the people who do come in and participate.”
But the count can be effective in other ways as well, she said: Volunteers who help with the effort often find their attitudes toward the unhoused changing.
“It helps to break down some of those preconceived notions that there’s something wrong with people who are suffering from poverty,” she said. “It really could be just a set of circumstances. And they just need a little bit of assistance.”